What are the new Terms of Service and how does this affect my account?
A: EFFECTIVE January 2, 2002 - TheCounter.com Terms of Service have been revised. Please read the new Terms of Service.
TheCounter.com Free Service will ONLY be available to Web sites that average less than 1,000 hits per day over a thirty (30) day period.
All Web sites that average between 1,000 and 5,000 hits per day over a thirty (30) day period will be required to upgrade to the premium version of TheCounter.com Service. All Web sites that average more than 5,000 hits per day over a thirty (30) day period will be required to upgrade to a super premium version of TheCounter.com Service. If this affects your use of TheCounter.com Service you will be notified by separate e-mail.
If you do not agree to these terms, please contact: customerservice@thecounter.com to have them delete your account.
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What is TheCounter.com - Premium Edition, and what does it offer that the free version doesn't?
A: The free counter that offers a visible counter and a general stats report weekly is still available. You can register for a free conter at http://www.thecounter.com/new.php
All online services and invisible counter are part of TheCounter.com Premium Edition. To see what the online stats look like, go to:http://thecounter.com/statshots.php
Stats on the Premium edition include:
I lost my password and/or my account number.
A: Go to the Password Look-up page and enter the e-mail address of your account. The password will then be sent to the e-mail address currently in the database for that account. As for your account number, the number is contained in your counter code, within the link reference. View your source code for this information.
I heard that you provide four different counter styles. How do I change?
A: There are only two counters available with the free edition, both have TheCounter.com logo. The Invisible Counter and The Numeric Counter are only available as a member of the Premium Edition. You can change the style of your counter by logging into your account at http://www.thecounter.com/login.php
Click the CONFIG tab and click the the STYLE Link.
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I have a different Web site and need to change my URL. How do I do that?
A: If your Web address changes, you do not need to get a new TheCounter.com account, simply change the URL of your current account. You will need to place TheCounter.com code on your new Web page.
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I would like to change my password. How do I do that?
A:Log into your account, click the Config tab, click the Password link, and make the desired change.
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When I try to log into my account, I get "Invalid password".
A: The password function is case sensitive. Please try again, and ensure that upper and lower case letters are where they belong. If you are still having problems, customerservice@thecounter.com
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Can you please close my account?
A: If you know your password, you can delete your own account. Just click the Delete Account link on the home page, enter your account number and password, and then submit the delete request. If you do not remember your password, please use the Password Look-up page to find it.
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Please remove my e-mail address.
A: We will be happy to remove your name from our e-mail database but you must first delete your account. Otherwise, if you wish to stay at TheCounter, you will not receive your free weekly stats.
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Why do I sometimes not get my e-mailed weekly statistics reports or sometimes get two?
A:We are in the process of modifying our list servers (hardware and software) in an effort to keep up with the popularity of theCounter and to deliver your weekly statistics reports even faster and with more functionality. On occasion, we have had to restart the mail process, thereby resulting in duplicate statistics reports for some customers. You will not be charged for any additional reports. As to not receiving the e-mailed weekly statistics: If the list server cannot make contact with your mail server (e.g., if your mail server is temporarily down), it will hold your e-mail message for re-delivery. It will make several attempts to deliver your mail, but it will eventually give up. We do not keep old reports on file. To get the most up-to-date information on your account you should upgrade to TheCounter Premium Edition. You can upgrade at
https://ssl.internet.com/thecounter/reg/index.cgi?upgr
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What is the difference between "unique visits" and "all"
A: "Unique visits" means that if someone visits the site 125 times, they are only recorded once as a 'unique' visitor. "All" means it counts all 125 visits, even if it's the same person.
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How do I sign up for TheCounter.com - Premium Edition?
A: You can sign up for TheCounter.com - Premium Edition for only $17.95/year per account. You can sign-up now at
https://ssl.internet.com/thecounter/reg. If you already have a free counter, be sure to use the upgrade form at
https://ssl.internet.com/thecounter/reg/index.cgi?upgr.
What other form of payment can be used besides credit cards?
A:We accept checks and money orders. Please use the
online order form. There are two ways to pay - by credit card and by check. When you get to payment options do not enter credit card details, click on the pay by check box and enter a CHECK #. Once you submit, the address will appear as where to send the check. Please remit to:
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What security do you guarantee in order that we will feel comfortable giving out our personal information?
A: Our terms and conditions state our privacy policy. You can also check our privacy policy at
http://www.internet.com/corporate/privacy/privacypolicy.html
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What do I need to do, other than paying, if I want the Premium Edition (any new codes, etc.)?
A: If you want the invisible counter, login into your account at http://www.thecounter.com. Go to the Config tab on the right side of the page and click on Style link. Change the style and submit. It would also be wise to get the HTML code again. Go to the Config tab on the right side and click on the HTML code link. Copy the code using a text editor, incorporate it into your Web page. Do NOT use a WYSIWYG editor, word processor, Microsoft FrontPage or Netscape Composer to manage this code. Those programs will modify or corrupt it and your counter will not work properly. ONLY use a text editor or other program in text-only mode. Be sure to copy the full code.
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How does the renewal work?
A: When your membership is up after the year is over you will be renewed at the current rate and notified by e-mail. You then have 30 days to cancel and get a refund. Please see the terms and conditions regarding Auto Renewals.
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What if the auto renewal doesn't work or I try to manually upgrade a current account?
A:You should receive a notification from TheCounter.com if the auto renewal did not work. There is a special URL in that notification you should use to renew. You can access this by adding your customer ID number at the end
https://ssl.internet.com/thecounter/reg/renew.cgi?custorder=
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What do I do if I am double billed or if I paid with my credit card (registered) twice?
A: Contact
customerservice@thecounter.com
and we will refund the amount in question. Please be sure to include your account number(s) in all correspondence.
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Why did I not receive a confirmation that I have registered, paid or that you have received my order form?
A:Sometimes the system may not generate a confirmation. Please send customerservice@thecounter.com the date you paid and your account number and we will send you a receipt.
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We are a non-profit organization. Do you donate services?
A: We are sorry but we do not donate services or offer a non-profit discount. You can still use the free counter that offers a visible counter and a general stats report weekly.
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How do I contact customer service?
A:For Premium Member questions please contact customerservice@thecounter.com. Customer Service is available for Premium Members only. (see "What is TheCounter Premium Edition").
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I have no idea how to get theCounter up on my page.
A: Log into your account, click the Config tab, and then the HTML Code link. Once the code page pops up, copy your code and paste it into your Web page file using a text editor, such as Windows NotePad, or a non-WYSIWYG Web editor. Paste the code into the body of your HTML file where you want theCounter.com graphic to appear, and Save the HTML file. Upload the page right away without opening it in any other editing program, such as Microsoft FrontPage or Netscape Composer.
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Does your counter support frames?
A: Yes, with the Premium Edition you have the option of using counter code for frames or non-framed pages. To use the code for a framed site, login to your account, then go to the Config tag, then click "HTML Code," close the window that pops up (it contains the counter code for a non-framed page) then click on "The Counter code for a page in frames." A new window will open that contains the code for a framed page.
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Statistics are not being recorded for my counter.
I just installed new counters but they are not showing.
The code for my new counters is causing page errors, but my old counters are working fine.
A: A slight modification was made to user-installed theCounter code for XHTML compliance, which might have resulted in page or stats recording errors for specific browser. The original code has been restored. To be safe, if you installed theCounter.com code between January 9 - 16, 2001, copy & paste the code into your HTML file again. To do this, log into your account and use the HTML ode option under Config to copy the code. Sorry for the inconvenience.
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My hits are not being tracked.
A: Please remove all TheCounter code from your page if you have any. Copy & paste this code into your page with a text editor: (add your account number at the end of the URL) http://www.thecounter.com/tc_code.php?account=
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TheCounter does not detect all of the hits. I am sure some people visited.
A: A: You may have configured your TheCounter account to only detect unique hits. Which means that Live Stats are counting browser reloads, but TheCounter did not.
OR
TheCounter code in your page is at the very bottom of the page. If a person clicks on a link or leaves the page for some reason without waiting for all page to load, he/she probably will not be counted by TheCounter since pages are loaded from top to bottom, and the very last element to load is TheCounter code.
OR
TheCounter server might be temporarily unavailable.
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My counter does not detect referrers, color depth, resolution.
A: If your Web site is in frames, TheCounter code cannot detect the data. We are working on an additional code that will work in frames.
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My hits are counted twice.
A: Remove all TheCounter codes from your page. Visit your page and make sure it is not being counted. Then get a new TheCounter code Login to your account, click the Config tab, and then the HTML Code link, and place the code in your page source code.
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I get script errors when viewing my page with the Counter on it.
A: Quite often, errors arise on a Web page that was written using a WYSIWYG program, such as Front Page, as the Web editor improperly modifies the counter code. You need to use a text editor (such as Windows Notepad) to insert the counter code. To do this follow the instructions on "How to Place the HTML Code" above. Also, often times, errors occur if you are using old code from TheCounter.com. Log into your account, click the Config tab, and then click the HTML code link to view the current counter code. Copy the new code. Now, replace the old code with the new code in your HTML page.
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Does the counter count/track all pages within a site?
A: Not automatically. The counter counts/tracks only the page on which it is installed. If you want specific statistics for more than one page, you must install a separate counter (with separate account number) on each page that you want tracked. If you want to know only how many visits or visitors you receive to the Web site in general, you could install the same counter code on all of your pages. Example: On a real estate Web site, you have a Web page for "Rentals" and one for "Sales". If you want to compare how many visits or visitors you have to these pages, you would want a separate counter for each page. If you only care to know how many visits or visitors there were for the pages combined, you would use the same counter code on each page.
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Is it possible for you to capture the e-mail address of my visitors?
A: No, this is not technically possible. And, even if it was, we would not supply this feature due to possible spam-abuse.
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I have 3 accounts and I want the multiple account access? What is the multiple account access?
A: You would need to register each account in TheCounter Premium Edition. With the Premium Edition you are able to group all of your premium accounts in the multiple account box on your online stats page. Please follow these steps:
Why is the time different?
A: Go to the Config page on the right hand side of the page on your account, and click on Account Info link. You can reset your time.
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We are showing 0's on our stats pages. What is wrong?
A:It may be that you do not have the full HTML code on your site. Please login into your account at http://www.thecounter.com. Go the Config tab on right side and click on HTML code link. Copy the code using a text editor, incorporate it into your Web page. Do NOT use a WYSIWYG editor, word processor, Microsoft FrontPage or Netscape Composer to manage this code. Those programs will modify or corrupt it and your counter will not work properly. ONLY use a text editor or other program in text-only mode. Be sure to copy the full code.
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I don't understand the terms used for the stats. What does "Own stats", "Last 30 ref.", and all those other terms mean?
A: These definitions should help clear things up.
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