The Counter™ only gathers personal information when voluntarily submitted by you. If you request information from The Counter™ or wish to share an experience you had at one of our franchise stores, we'll ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so we can best respond to your comments. This information will help us to better customize the services at The Counter™. Additionally, if you contact The Counter™, we may keep a record of that correspondence.
When you access certain areas of the thecounter.com website, we may ask you for your registration or log-in information. Such information can include your name, e-mail address, residence or billing addresses and/or credit card information (to hold a reservation or for online purchases).
The Counter™ may also collect certain aggregate information about you and your use of our website whenever you visit, such as various forms of "click stream" information including URLs or domains, site traffic statistics and origination information, page views, impressions, and operating system and browser types. In addition, The Counter™ servers automatically log your IP address when you request pages on our website. This aggregate information generally will not personally identify you or be correlated to you individually for external purposes. The Counter™ may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all of the aggregate information; provided that such information does not personally identify you.
The Counter™ collects information in order to provide our users with personalized and customized service. We will often use the information we collect to notify you of important functionality changes to the thecounter.com website, new services, special offers or contests that we think you may be interested in. The Counter™ researches our user demographics and interests based upon the information that you provide. We do this to better customize your experience and we may share this research with our partners.
Contests and promotions may be sponsored by companies other than The Counter™ or may be co-sponsored by The Counter™ and one of our partners. Our promotions and contests may often request additional information from participants. Some of the data collected may be shared with that partner or sponsor. When you participate in a contest or promotion or request information, you give The Counter™ permission to transfer your information to the sponsor so that they may answer your request. If you would rather not receive such information or have such information shared, please contact us at firstname.lastname@example.org. If you have more than one The Counter™ account, make sure you change your preferences for each account or e-mail name you have with us.
Companies may be engaged by The Counter™ to perform a variety of functions, such as assisting with promotions or providing technical services for our websites. These companies may have access to personal information, if needed, to perform such functions. However, these companies are only authorized to use such personal information for the purpose of performing such functions and improving services.
Further, the information collected through our website is considered a trade secret of The Counter™. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale of our company, our assets or a portion of our assets to a third party.
Our website provides users the opportunity to choose how information you provide to us can be used by The Counter™. If you are getting promotional e-mail from us and would like to be removed from our list, simply click the link at the bottom of any e-mail you receive to unsubscribe. You can opt into or out of emails from us by logging into your account and updating your preferences.
When you submit any files, information, or access your account, The Counter™ uses a secure server. The secure server software (SSL) encrypts all of the information that you provide before it is sent to us. Additionally, we take commercially reasonable measures to prevent unauthorized access to your data.
Your The Counter™ account is password-protected so that only you have access to this personal information. We recommend that you do not divulge your password to anyone. The Counter™ will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
Unfortunately, no data transmission can ever be 100% secure. While we try to protect your personal information, we cannot insure or warrant the security of the personal information that you transmit. You transmit such information at your own risk.
The Counter™ is committed to protecting the privacy of children who visit our website. For this reason, The Counter™ does not collect personal information from children under 13. Children 12 years old and younger may visit the The Counter™ website under the supervision of a parent or guardian without disclosing any personally identifiable information. Our subsidiaries and affiliates may need to access and use your child's personal information in order to respond to a service request, prevent fraud, or assist us in the management and improvement of our website. We encourage parents of children under 13 to regularly check and monitor their children's use of e-mail and other activities online.
Users of the thecounter.com website may, at any time, review the personally identifiable information they have provided about themselves (and their family members) and make changes to that information. Users can also request that their account be closed. Furthermore, users can request that The Counter™ delete all account information from our databases by writing to email@example.com provided that The Counter™ may retain a copy of such information for business archive purposes.
This section was last updated: November 1, 2021
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California consumers, households, or devices (“Personal Information”). Our collection and handling of personal information varies with our relationship and interactions with You. For example, we may collect different categories of personal information from customers, potential customers, employees, employee applicants, other workforce members, and potential franchisees.
Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
|(2) Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||
Name, address, telephone number, credit card number, and debit card number.
Some personal information included in this category may overlap with other categories.
|(3) Characteristics of protected classifications under California or federal law||
Age, sex, and veteran or military status
|(4) Commercial information||
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|(5) Internet or other network activity information||
Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
|(6) Geolocation data||
Physical location of a website user.
|(7) Inferences from other categories of personal information||
Profiles reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We collected the personal information identified in the categories above from the following sources:
We may use the personal information that we collect for the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes from those listed above without providing you notice.
Our use of your personal information may vary depending on whether you are a customer, potential customer, employee, employee applicant, or potential franchisee.
In certain circumstances, we may share your personal information with third parties for our business purposes. We have contracts with these third parties (our “Service Providers”) that require them to comply with the CCPA and also keep your personal information confidential and not used, shared, or sold for other unrelated purposes.
In the past 12 months, we have shared the following categories of personal information:
We have shared information from these categories with our data analytics providers and business vendors for marketing and advertising purposes.
At this time, we do not sell the personal information of any California resident, nor do we anticipate doing so in the future. In the preceding twelve (12) months, we have not sold the personal information of any California resident.
We do not sell personal information, which includes the personal information of minors under the age of 16.
In general, if you are a California resident you have the following rights under the CCPA:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our Service Providers to take similar action.
However, the CCPA allows us to offer certain financial incentives for providing us with your personal information that can result in different prices or rates for our goods or services. Any financial incentive we offer will reasonably relate to your personal information’s value. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. However, if you choose to opt-out, do not provide certain necessary personal information, or request that we delete this personal information, we will not be able to administer the program and provide you with the financial incentive.
The financial incentives we may provide to consumers are discount coupon codes or other price reductions, periodic promotional discounts and offers, and giveaways. These incentives involve the consumer providing personal information from Categories (A)-(D), (F), and (K) listed above.
The financial incentive, price, or service difference is equal to the value provided to us by the personal information.
You may submit requests on your own behalf or have your legally authorized agent do so for you. If you would like to submit a Request to Know or a Request to Delete, you or your legally authorized agent may submit a request by:
When you submit your request, you must provide us with enough detail so that we can verify you are the person about whom we collected personal information (or that you are a legally authorized representative), and also understand, evaluate, and respond to your request. At a minimum, we need the following information:
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation of your request with the 10-day timeframe, please contact us at the email address or toll-free number provided above.
When you submit a request, we will take steps to verify your identity and the request by matching the information you provide with the information we have in our records. We may send an email to the email address that we have in our records asking you to verify that you made the request. We may also require additional information from you that is necessary to verify and respond to your request and you must provide us with all information that we request. You can provide us this information either through our toll-free telephone number or the email address provided above. We work to respond to a verifiable consumer request within forty-five (45) days of receiving it. If we require more time (up to ninety (90) days in total), we will inform you of the reason and the extension period in writing. If we verify your Request to Know, we will provide you a report detailing the categories or specific pieces of personal information that we have collected about you. If we verify your Request to Delete, we will delete, and instruct our Service Providers to delete, any personal information we have collected about you, subject to the exceptions provided for in the CCPA. We will inform you if we cannot verify your request. If we cannot verify your request, the CCPA prohibits us from deleting or providing you any information regarding what personal information we may have collected.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded and as permitted under the CCPA. If we determine that the request warrants a fee that is permitted under the CCPA, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We accept requests from authorized agents of California residents. If you are an authorized agent, we may require additional information and documentation, such as a valid power of attorney or written and signed authorization from the consumer. We may also require a valid email address for the consumer so that we can directly confirm the request and your authorization. In addition to submitting a Request to Delete, you may also opt out of most third-party cookies, pixels, or tags that may be on our website by adjusting the settings in your browser (i.e., disabling cookies). However, your settings are browser and device specific, so you may need to check your settings if visiting our website from a different browser or device.
If you have any questions or comments about our practices and policies under the CCPA, or if you need to access this policy in an alternative format due to having a disability, please email us at firstname.lastname@example.org, or contact us at: 866-452-4252.
We welcome your questions and comments about privacy. Please send e-mail to email@example.com, or contact us at:
9311 E. Via de Ventura
Scottsdale, AZ 85258